Carrier-Side Technical Consulting

Cyber Claims Support & SIU Technical Review

Factual cyber incident analysis and reporting for insurers, MGAs, and TPAs. We help claims and SIU teams move faster with clear timelines, technical causation, and documented indicators — without participating in coverage determinations or claim valuation.

Who We Serve

Built for insurance professionals who need reliable technical expertise on cyber claims

Cyber Claims Teams

SIU Teams

Claims Leadership

Subrogation & Recovery Teams

MGAs / MGUs / TPAs

Vendor Management Teams

Not for policyholders seeking representation or claim negotiation.

What We Do

Technical consulting services designed for carrier workflows and claims processes

Cyber Claim Intake & Technical Triage

Rapid, factual analysis to support early claim handling and escalation decisions.

  • Incident plausibility review
  • Attack vector assessment (phishing, BEC, ransomware, insider, vendor compromise)
  • Timeline reconstruction and artifact review
  • Consistency review of reported facts vs. available telemetry
  • Carrier-ready reporting with technical appendix

SIU Technical Support

Objective technical analysis to help SIU teams document indicators and narrow investigative focus.

  • Indicators of compromise review and correlation
  • Email header and spoofing analysis
  • OSINT-supported context for impersonation patterns
  • Technical causation analysis and reporting
  • Evidence handling guidance aligned to defensible documentation

Subrogation & Recovery Support

Technical causation and documentation to support recovery strategy and vendor-related fault attribution.

  • Technical causation memos
  • Documentation packets for recovery discussions
  • Vendor failure technical analysis
  • Findings structured for business, claims, and counsel consumption

Deliverables You Can Expect

Clear, carrier-ready documentation designed for your workflows

Cyber Claim Review Memo

Executive summary + factual timeline + technical appendix

Artifact & Telemetry Summary

What was reviewed, what was observed

Indicators & Inconsistencies Summary

Neutral language, no accusations

Recovery Support Packet

When requested for subrogation efforts

How Engagements Work

Streamlined process designed for claims workflow integration

1

Intake

Carrier provides available claim file materials and technical artifacts

2

Review

SPM performs factual technical analysis and timeline reconstruction

3

Report

Findings delivered in a carrier-ready format

4

Briefing

Optional 30–60 minute call with claims or SIU stakeholders

Typical Turnaround: 2–5 business days depending on scope

Scope Boundaries & Role Clarity

Clear role separation within the claims process for regulatory and operational confidence

What We Do Not Do

  • Adjust, negotiate, settle, or value insurance claims
  • Make coverage determinations or interpret policy language
  • Represent insureds or claimants
  • Conduct witness interviews, recorded statements, or surveillance

What We Provide

  • Factual technical analysis
  • Timeline reconstruction
  • Artifact review and documentation
  • Technical indicators and inconsistency identification for internal consideration

Why SPM Advisors

Experience and approach that fits carrier requirements

Veteran-Owned

Investigation-minded cyber team with deep incident response experience

Forensics & OSINT Expertise

Deep technical capabilities in digital forensics and open-source intelligence

Carrier-Ready Reporting

Clear documentation designed for claims and SIU workflows

Consistent Boundaries

Role clarity that reduces regulatory and operational risk

Frequently Asked Questions

Are you acting as an adjuster?

No. We provide technical consulting and factual reporting only. All claim decisions, coverage determinations, and settlement authority remain with the carrier or designated adjuster.

Do you represent policyholders?

No. We work exclusively for insurers, MGAs, MGUs, and TPAs.

Do you determine fraud?

No. We document technical indicators and observed inconsistencies for carrier internal review.

Can you interview the insured or witnesses?

Not as part of standard services. If investigative activities are requested, we evaluate licensing and scope requirements and can coordinate with appropriately licensed parties.

Need Surge Support or a Second Opinion on a Cyber Claim?

Submit a request and we'll respond with an intake checklist and availability.